Privacy Policy

Last Updated: 08/31/2020
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PRIVACY IS IMPORTANT TO FIRNEO

Here at Firneo, your privacy is important to us and this policy provides an overview of how we employ, disclose, and process your personal data.

CHANGES TO THIS POLICY

We may amend this policy at any time by posting a revised version on our Services. The revised version will be effective at the time we post it.
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WHAT WE COLLECT

We get information about you in a range of ways.

Information You Give Us. We collect your‎ name, postal address, email address, phone number, fax number, username, password, demographic information  as well as other information you directly give us on our Services.

Information We Get From Others. We may get information about you from other sources. We may add this to information we get from these Services.

Information Automatically Collected. We automatically log information about you and your computer. For example, when visiting our Services, we log your computer operating system type, browser type, browser language, the website you visited before browsing to our Services, pages you viewed, how long you spent on a page, access times and information about your use of and actions on our Services.

Cookies. We may log information using “cookies.” Cookies are small data files stored on your hard drive by a website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Services. This type of information is collected to make the Services more useful to you and to tailor the experience with us to meet your special interests and needs.

USE OF PERSONAL INFORMATION

We use your personal information as follows:

• We use your personal information to operate, maintain, and improve our sites, products, and Services.
• We use your personal information to process and deliver contest entries and rewards.
• We use your personal information to respond to comments and questions and provide customer service.
• We use your personal information to send information including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.
• We use your personal information to communicate about promotions, upcoming events, and other news about products and Services offered by us and our selected partners.
• We use your personal information to link or combine user information with other personal information.
• We use your personal information to protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.
• We use your personal information to provide and deliver products and Services customers request.
• As part of our Services, we may use your personal information for purposes of serving you content and/or providing you with opportunities to meet and interact with other members and users of our Services.

We may also share aggregated and/or anonymized data with others for their own uses.

‍INFORMATION CHOICES AND CHANGES

‍Our marketing emails tell you how to “opt-out.” If you opt out, we may still send you non-marketing emails. Non-marketing emails include emails about your accounts and our business dealings with you, including but not limited to emails informing you of events and other items of interest based on information you provide us as to your areas of interest.

You may send requests about personal information to our Contact Information below. You can request to change contact choices, opt-out of our sharing with others, and update your personal information.

You can typically remove and reject cookies from our Services with your browser settings. Many browsers are set to accept cookies until you change your settings. If you remove or reject our cookies, it could affect how our Services works for you.

‍THIRD PARTY PRIVACY POLICIES

‍Users of our Services may access third party websites and or utilize third party Services that are packaged within or supplied by and through the Services, subject to the terms and conditions and privacy policies of such third parties. Users acknowledge and agree that Firneo is not responsible for any third party terms and conditions, nor for privacy policies and use of information by such third parties. Among others, we may share your Personal Information with the following third-party Services, such as social media platforms and analytics services, which we reserve the right to modify or expand at any time: Google Analytics, Heap, LogRocket, LinkedIn, and Facebook, etc.

‍MARKETING

‍We do not sell your personal data to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize the Services, content and advertising. If you do not wish to receive marketing communications from us or participate in our ad programs, you can send an email to legal@firneo.com

‍HOW WE PROTECT YOUR INFORMATION

‍We are committed to making sure your information is protected and have selected third-party vendors that help keep your personal data safe. Unfortunately, we do not control these third parties and therefore cannot guarantee complete security.  We employ commercially reasonable physical and electronic safeguards to keep your information safe where possible. Accordingly, we cannot fully guarantee against the access, disclosure, alteration, or deletion of data through events, including but not limited to hardware or software failure or unauthorized use. Any information that you provide to us is done so entirely at your own risk.

‍COOPERATION WITH LAW ENFORCEMENT
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We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to: comply with the law or a court order; cooperate with law enforcement; enforce or apply our Terms of Services and other agreements; or protect the rights, property, or safety of Firneo, our employees, our users, or others.

‍BUSINESS TRANSFERS
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We may choose to buy or sell assets. In these types of transactions, company data is a business asset that would be transferred. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, company data which may include your personal information could be one of the assets transferred to or acquired by a third party. By accepting this Privacy Policy, as outlined above, you consent to any such transfer.

‍DATA RETENTION

‍If you delete your information from any of the Services including but not limited to any mobile applications or request that your information be deleted, we still may retain some information that you have provided to us to maintain Firneo or to comply with relevant laws.

‍AGGREGATED PERSONAL DATA AND NON-PERSONAL INFORMATION

We may share or disclose aggregated personal data or non-personal information with service providers or with other persons we conduct business with, including but not limited potential third-parties for the purpose of showcasing the performance of the Services. These service providers and other persons may also share with us aggregated non-personal information that they have independently developed or acquired. Additionally, we may combine aggregate information from the pixel tags, web beacons, and cookies with similar data we collect from other visitors to help us improve our Services. When doing so, we use commercially reasonable efforts to ensure that the any aggregated information cannot be linked back to you.

‍INTERNATIONAL USERS AND VISITORS

‍Due to requirements of the General Data Protection Regulation or other applicable international privacy laws or regulations, please be aware that Firneo is hosted in the United States. If you are a user accessing the Services from the European Union, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure that differ from United States laws, please be advised that through your continued use of the Services, which is governed by US law, you are transferring your Personal Information to the United States and you consent to that transfer.

EU and Swiss residents: Please bear in mind that we may transfer your Personal Information to the United States where data protection is not deemed adequate under applicable data protection law.

‍CALIFORNIA PRIVACY RIGHTS

‍Access

‍You may request access to the personal information that we have collected and maintained about you (along with information regarding its use and disclosure) over the past twelve (12) months upon appropriate verification. You may only make such requests twice (2) per every twelve (12) months.

‍Deletion

‍You have the right to request that we delete personal information collected and maintained about you, subject to certain exceptions. Once your request is verified and we have determined that we are required to delete that information in accordance with applicable law, we will delete your personal information accordingly. Your request to delete your personal information may be denied if it is necessary for us to retain your information under one or more of the exceptions listed in the CCPA. Please note that a record of your deletion request may be kept pursuant to our legal obligations.

‍Exercising Your Rights

‍To exercise the access and deletion rights described above, please submit a request to us by either:

• We use your personal information to operate, maintain, and improve our sites, products, and Services.
• We use your personal information to process and deliver contest entries and rewards.
• We use your personal information to respond to comments and questions and provide customer service.
• We use your personal information to send information including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.
• We use your personal information to communicate about promotions, upcoming events, and other news about products and Services offered by us and our selected partners.
• We use your personal information to link or combine user information with other personal information.
• We use your personal information to protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.
• We use your personal information to provide and deliver products and Services customers request.
• As part of our Services, we may use your personal information for purposes of serving you content and/or providing you with opportunities to meet and interact with other members and users of our Services.

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